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• A minimum of 2 and a maximum of 10 clients are able to attend a a group Pilates session. 

• All Pilates classes run for a total of 45 minutes.

• As a courtesy to others, mobile phones are not to be used during your Pilates class.

• Please let your Pilates trainer know of any injuries or concerns prior to the class commencing.  If at any point before or during the session your trainer considers that you are unfit for the class, pose a risk to yourself or others, then your trainer has the right to ask you to leave the session.  Should this occur, Pilate Hard will help you reschedule if you wish (subject to medical clearance if required by Pilate Hard). 

• Grip socks are compulsory for hygiene and safety reasons – if you don’t have any grip socks, Pilate Hard can sell you a pair at the studio prior to the commencement of your class.

• Out of consideration for the trainer, other clients, and your safety, if you arrive more than 10 minutes late to your scheduled Pilates  class, our trainers reserve the right to refuse you participating.

• You must be at least 16 years of age to attend any of Pilate Hard's classes.

• In order to protect your health and safety, and that of other clients, we ask that you listen carefully to all instructions from your trainer both before and during the session.

• At Pilate Hard we don’t mess around… our Pilates classes will be strenuous!  While our classes are perfect for those of you in good health, we recommend you consult with a physician before starting this or any exercise program.  If you experience any pain or discomfort during the course of the program, stop exercising and tell your trainer immediately.

• Pregnant clients may only participate in Pilates classes if they have received (and supply Pilate Hard with a copy of) a doctor’s certificate certifying that the client is safe to attend.  Notwithstanding this, pregnant clients are advised not to participate in Reformer – Go Hard classes.

• Pilate Hard does not take responsibility for any lost or stolen items and recommends that you secure your items safely within the studio.

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CANCELLATION POLICY 

At Pilate Hard we understand that sometimes unforeseen circumstances arise from time-to-time. However we ask that you cancel your attendance at least 5 hours before the start time for that class. 

 

All cancellations are to be made via the Mindbody online portal of the Pilate Hard branded app.  We will not accept cancellations via social media or text. 

 

If you hold ANY weekly autopay, 6 month or yearly unlimited membership and: fail to cancel a session in accordance with this cancellation policy, a $10 fee will be automatically deducted from your nominated account. 

If you are on a class pack, your class will be deducted from your account. 

 

Our cancellation policy will be strictly enforced to ensure that your place in the class can be offered to someone else who loves pilates as much as you do.

 

Please also consider a waitlist like a booking. If you come off a waitlist and can no longer make the class within the 5 hour cancellation window, you will be charged or your class forfeited. 

 

• A minimum of 2 and a maximum of 10 clients are able to attend a a group Pilates session. 

• All Pilates classes run for a total of 45 minutes.

• As a courtesy to others, mobile phones are not to be used during your Pilates class.

• Please let your Pilates trainer know of any injuries or concerns prior to the class commencing.  If at any point before or during the session your trainer considers that you are unfit for the class, pose a risk to yourself or others, then your trainer has the right to ask you to leave the session.  Should this occur, Pilate Hard will help you reschedule if you wish (subject to medical clearance if required by Pilate Hard). 

• Grip socks are compulsory for hygiene and safety reasons – if you don’t have any grip socks, Pilate Hard can sell you a pair at the studio prior to the commencement of your class.

• Out of consideration for the trainer, other clients, and your safety, if you arrive more than 10 minutes late to your scheduled Pilates  class, our trainers reserve the right to refuse you participating.

• You must be at least 16 years of age to attend any of Pilate Hard's classes.

• In order to protect your health and safety, and that of other clients, we ask that you listen carefully to all instructions from your trainer both before and during the session.

• At Pilate Hard we don’t mess around… our Pilates classes will be strenuous!  While our classes are perfect for those of you in good health, we recommend you consult with a physician before starting this or any exercise program.  If you experience any pain or discomfort during the course of the program, stop exercising and tell your trainer immediately.

• Pregnant clients may only participate in Pilates classes if they have received (and supply Pilate Hard with a copy of) a doctor’s certificate certifying that the client is safe to attend.  Notwithstanding this, pregnant clients are advised not to participate in Reformer – Go Hard classes.

• Pilate Hard does not take responsibility for any lost or stolen items and recommends that you secure your items safely within the studio.

 

Bookings & Payments

 

• All bookings can only be made via the Pilate Hard app or Mind Body Portal. No bookings can be made over the phone or via social media.

• You are required to book into a Pilates class prior to attending AND sign the liability waiver.

• Payment must be made prior to booking. 

• All CC Payments will incur at 1.5% CC processing fee.

• Pilate Hard offers an automated wait-list system.  If a class is full and you are at the top of the wait-list, you will receive an SMS from Pilate Hard letting you know that a space in your desired class has become available. If you tell us that you cannot attend, your place will be offered to the next client on the waitlist.  If we do not hear from you, we will assume that you can attend the session and then if you’re a no-show to the class, we will not be able to provide you with a refund or class credit and you will be charged the full rate.  Think of a waitlist like a booking.

• All purchases are non-transferrable and non-refundable.  Only the person booked into a class may participate in the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to create their own account and purchase their own sessions.

 

Weekly Auto Pay Memberships

• Minimum 8 week term after which you can cancel at any time via an email with 2 weeks notice via email to hello@pilatehard.com.au

• Elephant Membership is limited to 1 class booking per day.

• 2 & 3 class PW Members - Your memberships limits you to a maximum of 2 or 3 classes per week. if you would like to do an extra class you will be charged $20. Please either flag this with the studio or if you come up as unpaid - your chosen account will be charged,

• You agree to a payment of $10 for any Late Cancellation on no Shows. Our cancellation window is 5 hours.

• Memberships may also be suspended (for a maximum period of 6 weeks per calendar year) if you are going on holiday or just need a bit of time off from exercise. Email with 1 week’s written notice (by emailing hello@pilatehard.com.au) prior to your proposed suspension in order for the suspension to be activated.

 

Acknowledgement and agreement

 

By booking into a class offered by Pilate Hard, making payment for that class and/or attending the class, you agree that these terms will apply unamended to the fullest extent permitted by law.  Each time you use Pilate Hard’s services, you agree to comply with, and be bound by, these terms and acknowledge that Pilate Hard may rely upon your agreement. 

 

In consideration for being allowed to participate in the activities and programs offered by Pilate Hard, to use equipment and props, in addition to the payments, fees and charges, you waive, release, and forever discharge Pilate Hard or its members from any and all responsibilities or liability from injuries or damages resulting from your participation in such activities and programs. 

 

You acknowledge and agree that classes may be physically strenuous, and that full care must be taken when receiving instructions and performing exercises.  You understand and accept that there is potential risk of personal injury, property loss or death, and you expressly assume and accept all risks.  You agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pilate Hard or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.